Data Protection & Privacy

9995bet's Privacy Policy — Your data, our responsibility

We believe your personal data belongs entirely to you. This page provides a full explanation of how 9995bet collects, uses, and protects your data.

Last updated: January 2026
Language: Bengali
Encryption: 256-bit SSL

1 Introduction

9995bet is an internationally licensed online gaming platform built with Bangladeshi players in mind. We understand how sensitive your personal information is, which is why this privacy policy exists — so you have a clear picture of what data we collect, why we collect it, and how we keep it secure.

By creating an account on 9995bet, you are considered to have accepted this privacy policy. If you have any objections, please contact us before using our services.

Important: This privacy policy may be updated at any time. When changes are made, we will notify you by email or in-app notification, and the updated date will be shown at the top of this page.

2 What information we collect

9995bet only collects the information needed to provide its services properly. Data collection falls into three categories:

Information you provide directly

  • Full name, date of birth, and gender
  • Email address and mobile number
  • Current address and nationality
  • National ID or passport number (for KYC verification)
  • Payment method details (bKash / Nagad / Rocket account number)

Automatically collected information

  • IP address and device type
  • Browser type and operating system
  • Time spent on site and list of pages visited
  • Game History & Betting Patterns
  • Login time, location, and frequency

Information Received from Third Parties

  • Transaction confirmation from payment processors
  • Identity verification results from our KYC verification partner
  • Risk assessment data from fraud prevention agencies
Data Type Purpose of collection Mandatory?
Name & Contact Details Account management Yes
Identity Document KYC verification Yes (for withdrawals)
Payment Information Transaction processing Yes
Device & IP Security & Fraud Prevention Automatic
Gaming History Responsible Gaming Monitoring Automatic
Cookie Information Improving user experience Optional

3 How Your Information Is Used

9995bet uses the information it collects only for specific, legitimate purposes. We never sell your data or use it for anything beyond what is necessary.

Service delivery and operations

  • Account creation, verification, and management
  • Deposit & withdrawal processing
  • To support gameplay and gaming features
  • Managing bonuses and promotions

Security & Legal Compliance

  • Ensuring the security of accounts and financial transactions
  • Detecting and preventing money laundering and fraud
  • To meet regulatory requirements
  • Preserving evidence for legal dispute resolution

Service improvement and communication

  • Analyzing and improving user experience
  • Identifying and resolving technical issues
  • To provide customer support assistance
  • Sending relevant offers and updates (subject to consent)

Our Guarantee: 9995bet does not sell your information to advertisers or third parties. Your data is used solely for the purposes stated in this policy.

4 Data Sharing Policy

9995bet may share your information with third parties in limited circumstances and only for legitimate reasons. These third parties are bound by the same privacy standards we uphold.

Who we may share your information with

  • Payment Processor: bKash, Nagad, Rocket, Upay — for completing transactions
  • KYC partner: Trusted agency for identity verification
  • Game Provider: To operate specific games (only the necessary data)
  • Security Agency: To prevent fraud and cyber threats
  • Legal authorities: To comply with valid orders from courts or regulatory bodies

What we never do

  • Selling your information to advertisers
  • Sharing data with marketing companies without consent
  • Sharing data with unauthorized third parties
  • Using your data for commercial purposes

5 Cookie Policy

9995bet uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.

Cookie Type

  • Essential Cookies: Essential for login sessions and security — these cannot be disabled.
  • Functional Cookies: Remembers your preferred language, theme, and settings.
  • Analytics Cookies: Monitors which sections of the site are used most — subject to consent.
  • Marketing Cookies: For showing relevant offers — completely optional.

Cookie Controls

You can disable or clear cookies at any time through your browser settings. Note that disabling essential cookies may cause some features to not work properly.

Cookie Management: When you first visit 9995bet, you will be presented with a cookie consent option. You can choose to disable all non-essential cookies according to your preference.

6 Data Security Measures

9995bet follows the highest industry security standards to protect your information. Our security infrastructure provides protection across multiple layers.

Technical security

  • 256-bit SSL/TLS encryption — on all data transfers
  • AES-256 encryption — for sensitive data stored in the database
  • Two-factor authentication (2FA) — for account login
  • Real-time risk assessment and detection of unusual activity
  • Regular security audits and penetration testing

Organizational security

  • Only authorized staff may access personal information
  • All staff receive privacy training
  • Third-party security standards are regularly assessed
  • In the event of a data breach, authorities and affected users will be notified within 72 hours

7 Data Retention Policy

9995bet does not retain any information longer than necessary. Separate retention periods are defined for different types of data:

Data Type Retention period Reason
Account information 5 years after account closure Legal obligations and dispute resolution
Financial transactions 7 years Compliance with financial regulations
KYC documents 5 years AML/CTF regulations
Gaming History 3 years Responsible Gaming Monitoring
Cookie Data 12 months Service improvement analytics
Support contact 2 years Service quality assurance

Once the retention period expires, data is securely deleted or fully anonymized so you can no longer be identified.

8 Your data rights

As a 9995bet user, you have important rights over your own data. We respect these rights and are here to help you exercise them.

Your Data Rights

Every 9995bet user can exercise these rights over their own data.

Right to Access Your Data

You may request to know what information we hold about you at any time. We are obligated to provide the complete details within 30 days.

Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. We will verify and update it as quickly as possible.

Right to Erasure

Unless required by law, you may request that your data be deleted. After account closure, data is not retained beyond the legally mandated period.

Right to Data Portability

You may request an export of your own data in a machine-readable format (JSON or CSV) .

Right to Restrict Processing

In certain circumstances, you may request that processing of your data be restricted — for example, while a dispute about the accuracy of your data is ongoing.

Right to withdraw consent

You may withdraw your consent for marketing communications or optional data processing at any time.

9 Protection of minors

9995bet strictly prohibits anyone under 18 from using the platform. We take every possible precaution to protect minors.

  • Age is verified at registration; no one under 18 is permitted to create an account.
  • In suspicious cases, age is re-verified through KYC documentation.
  • If an underage account is identified, it will be immediately suspended and the balance refunded.
  • No information relating to minors is intentionally collected or processed.

If you become aware that a minor is using 9995bet, please notify our support team immediately.

For parents: We recommend using parental control software to prevent children from accessing online gaming sites.

10 Policy Changes

9995bet may update this privacy policy from time to time. Whenever changes are made, we will notify you through the following methods:

  • The updated date at the top of this page will be revised accordingly.
  • Notifications will be sent to your registered email address for any significant changes.
  • A notification will be displayed on the platform after login.

Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy. We recommend reviewing it regularly.

11 Contact us

For any questions or requests regarding our Privacy Policy, please contact our Data Protection team. We are committed to responding within 30 business days.

Email communications

[email protected]

Live chat support

24/7 support available around the clock

Response time: General queries are answered within 24 hours, and data rights requests within 30 business days.

Why 9995bet Privacy Trustworthy

A quick overview of the key pillars of our data protection approach.

End-to-end encryption

Every data transfer from your browser to our servers is secured with 256-bit SSL encryption. No one can intercept your information in transit.

Limited access policy

Only authorized personnel can access your personal information. Every access is logged and regularly audited.

Regular Security Audits

Independent third parties regularly audit our security systems. Penetration testing and vulnerability scans are conducted on a routine basis.

Data Minimization

We only collect what is necessary. Our policy is to never gather data beyond what is required.

Rapid Breach Notification

In the event of a data breach, we are obligated to notify the relevant authorities and all affected users within 72 hours.

Transparent policies in Bengali

Our privacy policy is written in plain, easy-to-understand English so every user can follow it without difficulty.

Privacy FAQ

Frequently asked questions about 9995bet's privacy policy.

No, 9995bet never sells your personal information to third parties. We only share limited data with partners necessary for service delivery — such as payment processors and KYC providers — and strictly under binding agreements.

Yes, you may request deletion of your data. However, due to legal obligations, financial transaction records must be retained for 7 years and KYC data for 5 years. Any data beyond these requirements will be deleted upon your request.

Your payment information is not stored directly on 9995bet's servers. Once a payment is processed, only the transaction reference number and amount are retained in our system. All payment transfers are secured with 256-bit SSL.

Disabling essential cookies will prevent login sessions and certain security features from functioning. However, turning off analytics and marketing cookies will not affect core services — it may only limit personalized offers and experiences.

Once we receive your data access request, we will provide all your information within 30 business days. Data will be sent in JSON or CSV format to your registered email address, after identity verification is completed.

Yes, in the event of a data breach where your information may be at risk, we will notify you at your registered email address within 72 hours. You will receive clear guidance on the nature of the incident, the potential impact, and the steps you should take.

Your information In Safe Hands — Get started now

Your personal information is fully protected at 9995bet. Register today and enjoy gaming on a platform you can trust.

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